Lifetime Warranty Policy FAQ

Lifetime Warranty Policy FAQ


Have questions? Check out our FAQs to learn more about the Wondery Lifetime Warranty.
What does the Lifetime Wondery Warranty cover and not cover?
The Lifetime Wondery Warranty covers defects in materials and workmanship, as well as normal wear and tear. It also covers peeling stickers caused by regular use.

The Policy doesn’t cover accidental damage, unauthorized modifications, loss of theft, and Damage caused by extreme temperatures or exposure to harsh chemicals.
Can I make a claim if I'm not in the US?
Currently, the Lifetime Wondery Warranty is only valid for purchases and claims made within the United States.
Does the Lifetime Warranty Policy apply to old orders?
The Lifetime Warranty Policy applies to orders made after the Policy is implemented. Any claim before the Policy is implemented won’t be eligible.
Can I claim a replacement even if my bottle isn't defective?
If your bottle is still in good condition, a replacement will not be provided. The warranty only covers defects or damages that arise from normal use.
What if my bottle has been discontinued?
If your bottle is no longer in production and cannot be replaced with the exact same model, we will offer a similar or equivalent replacement.
Are gift purchases eligible?
Yes, the warranty still applies as long as the claimer can provide the warranty requirements (proof of purchase, photos of damage, etc.).
I accidentally dropped my bottle and now has a ding or dent. Is this still qualified?
The Lifetime Warranty Policy only covers issues caused by regular use. Accidental damage and mishandling are not covered.
Does the warranty cover purchases from 3rd-party sellers?
No, products purchased from third-party sellers and not from Wondery Outdoors or an authorized retailer are not covered by the warranty.
How do I know if it's an authorized retailer?
Wondery Outdoors is the only official partner with the National Parks Conservation Association (NPCA) to offer Parks of the USA Bucket List water bottles. All U.S. National Parks are authorized sellers of our products, and we donate a percentage of every bottle purchase to NPCA. We are also partnered with reputable stores like Backcountry and Uncommon Goods.

If you're unsure whether a specific retailer is an authorized partner, please feel free to contact our Customer Service team for assistance.
Can I transfer my warranty to someone else?
The Lifetime Wondery Warranty is tied to the original purchase and is not transferable to other individuals.
Do I need to return my bottle or the defective part to get a replacement?
In most cases, we won’t require you to return your bottle or the defective part. However, depending on the nature of the claim, we may ask for the item to be returned. If this is necessary, we’ll provide detailed instructions and a prepaid return label for eligible claims.
 

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