We accept free returns on exchanges and apply a handling fee on refunds, which will be deducted from the refund amount, except on items damaged upon delivery. The handling fee depends on your location and can be viewed on the last page of the return portal before submitting the request. To be eligible, items must be in their original condition and packaging, and the return or exchange must be initiated within 30 days of purchase.
Items Not Eligible For Return
- Gift Cards
- Bundles
- Worn or Washed Products
- Products without Tags
- "Oops" Products
- "Final Sale" Items
- Promotional Items
- Wondery Outdoors Event Merch
- Wondery Outdoors Giveaways
- Wondery Outdoors Event Tickets
Processing a Return
To initiate a return or an exchange, please go through our Return Portal and follow the steps. Once submitted, a return label will be sent to your email, which you can use for the return. Upon receipt, a refund or exchange will be issued within the next 7 business days.
Please do not send any returns/exchanges without first initiating a request via our Return Portal. If you do not submit a return request and receive authorization before sending your return, we will need to refuse the package, and it will be returned to the sender.
Return Frequency
Exchanges can only be made once. Once you initiate an exchange, any item(s) received in return become ineligible for future exchanges/returns.
Gift Order Exchange
We accept exchanges on gift orders within 30 days. For water bottles, we accept exchanges in colors, and sizes or lengths of the same item on apparel.
To initiate a gift order exchange, please go through the Return Portal and click the “Start gift return here” button. Fill out the needed information on the next page. We can only allow gift exchanges if the item was purchased from us, so an order number or the buyer's information is needed for us to pull up the order history. Once the order is located, our customer service will reach out to the gift recipient and assist with the gift exchange.
Please Note: The original buyer will not be informed if the recipient initiates a gift exchange.